NEW
REF 1674753
39 hours ago | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Generating sales leads.
Meeting personal/team sales targets and call handling quotas.
Following communication procedures, guidelines and policies.
- Requirements
- • Bachelor’s degree in business administration or a related field.
• 2+ years of experience in a customer service role.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to handle customer complaints in a professional manner.
• Ability to work under pressure and meet deadlines.
- Provisions
- Salary: to be discussed
- Employment visa provided
- Publisher
- direct employer
- up to 50 employees