Call Center Supervisor

REF 1667133

11.11.2024 | Abu Dhabi | full time

Description: We are searching for a polite, professional call center Supervisor to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center Supervisor may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center Supervisor, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Supervisor Responsibilities:

-Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
-Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
-Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Requirements: High school diploma or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience may be required.
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.