Customer Service SupervisorCustomer Service Supervisor

REF 1760660

19.03.2025 | Abu Dhabi | full time

Description: Investigate customers problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.

Requirements: Requirements and skills

. An excellent customer service supervisor must have team leader or supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.

· Proven experience as call center supervisor or similar supervisory position

· Experience in customer service is essential

· Proficient in English; Good knowledge of additional languages will be a definite plus

· Working knowledge of MS Office

· Knowledge of performance evaluation procedures

· Outstanding communication and negotiation abilities

· A results-oriented approach

· Excellent organizational and leadership skills

· Ability to work under pressure

· Bachelor Degree in Administration or relative field

Provisions: Salary: to be discussed; Employment visa provided; Accommodation