Front Desk Manager

REF 1656610

28.10.2024 | Ajman | full time

Description: The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Requirements: Front Desk Manager Requirements:
High school diploma or GED.
Bachelors degree in hospitality or similar.
A minimum of two years of experience as a front desk manager or similar.
Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Good leadership and training abilities.