Guest Service Manager

REF 1668442

13.11.2024 | Dubai | full time

Description: You not only greet and check in guests but also help them experience various hotel activities by facilitating spa visits, restaurant reservations, and granting room upgrades. You also train new employees on proper guest relations procedures and oversee room service operations to ensure quality.

Requirements: Guest Service Manager Requirements:
High school diploma or GED required.
Bachelor’s degree in business administration, hospitality management, or hotel management.
The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
A proven track record of being able to lead a team and to multitask.
Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Reporting on daily operations in a timely manner.

Provisions: Salary: to be discussed; Medical insurance provided; Accommodation