REF 1667636
12.11.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Candidate must be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
- Requirements
- • Bachelor’s degree in field of Marketing, Sales, Business Administration or other related field.
• Proven work experience on same field or sales and marketing field with at least minimum of 1 year related experience.
• Basic knowledge and techniques on B2B Marketplace / platforms
• Excellent organizational and time management skills
• Excellent communication skills
• Proficient and Excellent skill in Microsoft office tools such as, word, excel, outlook, and power point
• Ability to Manage stressful situations and strict deadlines
• Willing to work for long time hours if needed and necessary
• Ability to work, collaborate and coordinate with other departments
• Highly motivated and holding positive attitude and high level self esteem.
- Provisions
- Salary: to be discussed
- Employment visa provided
- Transport provided
- Medical insurance
- Accommodation provided
- Publisher
- direct employer
- up to 50 employees