Call Center Supervisor

REF 1730168

06.02.2025 | Dubai | full time

Description: manages a team of customer service representatives in a call center. Their responsibilities include:
Team management: Overseeing daily activities, ensuring employees adhere to policies, and monitoring attendance and performance
Hiring and onboarding: Filtering resumes, interviewing, and selecting candidates
Training and coaching: Developing agents and addressing their learning

Requirements: High school diploma or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience may be required.
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.

Provisions: Salary: to be discussed; Employment visa; Transport provided; Medical insurance provided; Accommodation provided