A customer service coordinator is responsible for providing high-quality service to clients, conducting customer-focused research to personalise experiences, and enhancing a companys reputation.
answer customer questions by phone, email, webchat, social media or in person
give quotations and check product availability
sell products or services and take payments
handle complaints or pass them to a supervisor
add customer information onto a computer.
Act as the point of contact between the manager and internal/external clients
Screen and direct phone calls and distribute correspondence
Handle requests and queries appropriately
Manage diary and schedule meetings and appointments
Make travel arrangements
Take dictation and minutes
Source off.
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