REF 1659386
31.10.2024 | Ajman | full time
- General
- Location: Ajman
- Occupancy: full time
- Description
- We are looking for a customer-oriented service Assistant.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
- Requirements
- Previous experience in customer service, or sales
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Must be able to type at least 40 wpm
- Provisions
- Salary: to be discussed
- Employment visa provided
- Medical insurance
- Accommodation
- Publisher
- direct employer
- 50 - 200 employees