NEW
REF 1716379
14 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- A Customer Assistant, or Customer Service Advisor attends to customer needs by answering their queries and dealing with their complaints. Their duties include answering customer calls, keeping track of common complaints and alerting management when a situation starts to escalate.
- Requirements
- The ability to actively listen to customers so they can adequately gauge and address their needs
Excellent verbal communication skills to clearly share and relay information
Computer literacy, including knowledge of relevant software packages, such as CRM systems
The ability to remain calm and polite when dealing with complaints or challenging clients
Strong problem-solving skills to determine the best possible solutions for client issues
Good command of the English language
Presentable appearance and good hygiene in customer-facing environments
- Provisions
- Salary: to be discussed
- Accommodation
- Publisher
- recruitment agency
- up to 50 employees