conducting customer satisfaction surveys to understand what areas of the companys services need improvementscatering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutioncurating streamlined email and social media communication mediums.
Security officers are responsible for the security and safety of the hotel, guests, employees, visitors and vendors; and for providing exceptional service for our guests.
Shall be responsible of answering phone calls, archiving of documents and maintaining cleanliness in the office. Shall assist in the administrative works and prepare beverages for clients.
We are looking for a Customer Service Assistant that will be able to adhere to the following;
• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they can.
Conducts a variety of general clerical duties including data entry and copying,filing,faxing,and mailing correspondence and/or other types of departmental documentation.
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